BPO SERVICES
KAG BPO team comprises experienced managers who have extensive experience successfully managing large call centers in India for leading Financial Services, Credit Cards, Telecom companies, among others. Quality and process-discipline play crucial roles in this field, and our team's experience and obvious skills are customized to meet these stringent standards. Some of the services currently being provided to our ever expanding clientele are:
- Sales/Telemarketing
- Account Verification
- Customer Satisfaction Surveys & Polls
- Welcome Call
- Collections
In order to compete more profitably in a global market, companies all over the world have been searching for ways to reduce expenses and focus resources on their core competencies. KAG will provide you with the services you need in order to improve performance and profitability, gain a competitive advantage in the global marketplace and ultimately build shareholder value. Offering you the entire range of Co-Sourcing services, our footprint spans several countries with unrivaled capabilities across industries.
With all of KAG services you benefit from:
- Strategic planning and decision making capabilities that can shape successful marketing programs.
- Cutting-edge technology that makes use of the latest contact center innovations and software capabilities
- Flexibility in adjusting programs, staffing and rules-set processing to accommodate a broad range of marketing objectives.
- Integrity and credibility that reflects positively on your company's image.
- Direct customer interface, responsiveness and expertise that builds customer loyalty.
- Dedicated Quality Assurance and Training departments to ensure you get the most out of your Contact Center, Back Office Processing and IT programs.
We have an impeccable record with our existing clients. Through our services, they have witnessed and benefited from:
- Improved service levels
- Reduced customer support costs
- Increased conversion rate
- Enhanced flexibility to manage service peaks and lulls in product lifecycles
- Standardized and clearly defined processes across geographies
- Expanded coverage and frequency of interaction with customers